12/13/2023 0 Comments Factory reset ipad forgot apple id![]() ![]() ask them to verify you as the account holder, in case simply knowing the correct Apple ID triggers your memory for the password. If you get popups, there is a reason for that. If in the hands of a thief or even good samaritan, you don't want the email address/Apple ID to be "guessable" So characters are blocked and added to give a hint to the account holder, but not give a thief half the equation to getting into your iPad. When you look at the Apple ID/email addresson the locked iPad, it's obfuscated for a good reason. Except it's you that are locked out, not someone who either found or stole your iPad. You can't get in to your iPad because you can't remember the Apple ID/email address you set up to protect your $700 device in this exact scenario. You say, it's not that I can't remember it, but it sure seems that you can't actually remember the Apple ID and the hint does t jog your memory. IMO, you are implying that Apple, by their lack of information disclosed to you, is keeping you from accessing your iPad. If he/she did not verify you as the account holder and assist you in understanding that old email address, that should not have happened. having a bad experience with an Apple advisor is not great. I've read numerous support chains that don't provide any other options, but thought I'd take my chances and ask again. My question was regarding my other options. He said "Thank you for calling and have a great night." Even when I mentioned my proof of purchase, the specialists said even if I had that, there's nothing he could do to grant me access to the iPad. Even when he said he could see my full name on the Apple ID that appeared with the serial number on the iPad, he couldn't help nor would validate that I am who I am any further. I suggested trying to disable this from the Find my iPad, I suggested looking it up serial number. When I called Support, I told the Support Specialist the options we could try. I work at an IT company and know my way around Apple products, but this is something that has stumped me. ![]() I was continuously putting in my e-mail and password, to which the device would say it was successful and connect me to iTunes/iCloud and then it would ask me to log-in again. It's at least 15 characters long with no known domain - It says Nonetheless, when the pop-ups occurred I was not ignoring them. It's not that I don't remember it - it doesn't even look like a valid e-mail address. I'm not holding Apple accountable for an e-mail address I don't remember. So, proof of purchase gets the activation lock removed.Ĭall Apple and tell them you need an activation lock removed, and you have the proof of purchase ready to submit to them. Having a proof of purchase and presenting that to Apple is for removing the activation lock, not to have Apple reveal your Apple ID or defunct email address to you. They come back after a factory restore because they are likely driven by an app or music purchase you made. The pop-ups you are talking are driven by something asking for authentication. Do you really want them to disclose your personal information to anyone who calls asking for it? The bar is high for a reason. Without being verified they will not reveal what information is in your account. You prove you are the account holder by answering your security questions, being able to verify credit card information only you would have and a few other checks and balances. If you call Apple Security and can prove you are the account holder for an Apple ID, they are able to share those kinds of details with you. You really can't hold Apple (or anyone else) accountable because you can't recall your email address. Apple Support or Genius Bar can't even help me with the $700 product I fairly purchased from them. What other options do I have? I bought this iPad and have purchase proof of this iPad from a couple years ago. Apple Support said they could see my real name on the Apple ID, but couldn't tell me what the e-mail address is. I understand they have to be careful, but this is truly my iPad - I even have the serial number. Now I cannot log-in or restore it because the Apple ID looks nothing like an e-mail address I've ever used and Apple Support cannot help. Problem is that even when I restore it, it asks me to put in my Apple ID and Password. It's still doing the same thing, so I decided to factory restore it. After logging in numerous times and the pop-ups always stopping my notetaking, I eventually stopped using it.įast forward two years and I go to use my iPad again. While I was using it, the iPad continuously asked me to log-in to my iTunes or iCloud. I bought an iPad 3 a couple years ago and used it for taking notes in college classes. ![]()
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